Frequently Asked Questions
📦 Shipping
Where do you ship? UK Only (At the moment)
How much is shipping? Calculated at checkout, you'll see the exact cost before you pay. No surprises!
How long will it take? Between 5 - 10 business days
↩️ Returns & Refunds
Can I return or exchange? Because every item is made just for you, we can't accept returns for change of mind or wrong size. 👉 Always check the size guide before ordering!
What if my item is damaged or wrong? We'll fix it. Email us at hello@neurospicywear.co.uk within 30 days with:
- A photo of the issue
- Your order number
We'll send a replacement or full refund (No Hassle)
My order hasn't arrived — help! Email hello@neurospicywear.co.uk and we'll sort it.
📏 Sizing
- Neuron Hoodie comes in S to 2XL
- One price for every size
- Unisex fit
- Check the size guide on the product page before ordering
🧠 Truly Sensory Friendly
The Neuron Hoodie is:
- 52% airlume combed ring-spun cotton, 48% poly fleece
- Soft, warm but not heavy
- Side-seamed — less bulk, cleaner fit
- Labels can be easily removed, nothing scratchy
💬 Still got a question?
Email hello@neurospicywear.co.uk We aim to reply within 1–2 business days.
🙋 Who's behind Neurospicy Wear? Just one Scottish Lass, I'm Caitlin. I have autism & ADHD, I built this because I couldn't find clothes that actually felt good to wear. Read more on our Our Story Page